Privacy Policy

Privacy Policy for BuzzWaveMarketing LLC

BuzzWaveMarketing LLC ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, purchase our goods or services, use our AI-powered features, or interact with us on social media. It also describes your rights regarding the information we collect.

Please read this Privacy Policy carefully. We will notify you of any changes by updating the "last updated" date at the top of this Policy. Changes become effective immediately upon publication on our website. By continuing to use our site(s), you accept any changes to this Policy. We encourage you to review this Privacy Policy periodically.

Information We Collect

We collect various types of information when you visit our website, make purchases, interact with our AI-powered features, or engage with us on social media. By accepting this Privacy Policy, you consent to our collection, use, processing, and sharing of the data described below with third-party processors as needed for our legitimate business interests.

Personal Data:

Information that can identify you, such as your name, shipping address, email address, telephone number, or demographic details. You provide this data voluntarily, for example, when registering, making purchases, responding to blogs, or contacting us with questions. You are not required to provide this information, but refusal may limit your access to certain benefits or services.

Derivative Data:

Automatically collected information when you access our website, such as IP address, browser type, access times, and pages viewed. If you use a mobile application, we may collect device information and interactions. Third-party service providers may also collect derivative data using cookies, log data, or web beacons.

Voice and Conversation Data:

When you interact with our AI voice or text agents, we may collect and process voice recordings, transcripts, and contextual information. This data is used to provide services, improve our AI systems, and enhance user experience. You may withdraw consent at any time by contacting us, though this may limit your ability to use certain features.

Financial Data:

Information related to your payment method, such as credit card or bank details, is collected to process transactions. Most financial data is handled by our payment processors (Stripe, PayPal, Intuit). Please review their privacy policies for details on how they handle your data.

Social Networking Data:

We may access information from social networking sites and apps if you interact with us there, such as your name, username, location, email, age, gender, and public profile information. You can change your social network privacy settings to restrict this access.

Mobile Device Data:

If you use our website via a mobile device or app, we may collect device ID, model, manufacturer, and location information.

Other Data:

You may provide additional data for contests, giveaways, or surveys. Participation is voluntary, and you will be informed when such data is requested.

Mobile Application Information:

If you connect via a mobile app, we may request geolocation and access to device features (calendar, camera, contacts, etc.). You may change permissions in your device settings.

AI Technologies and Data Processing

We use artificial intelligence in various aspects of our services, including text and voice agents, quality assurance, and product features. Our AI systems may process your data for purposes such as:

Improving service qualityAutomating responsesProviding personalized recommendationsQuality assurance and securityContent moderation

We do not use AI to make automated decisions with significant legal or similar effects without human oversight. Technical safeguards are in place to prevent unauthorized access, and we regularly audit our AI systems for bias, security, and compliance.

Voice Recording and Processing

When you interact with our AI voice agents:

Voice recordings are processed to provide services and may be retained for quality assurance and improvement. You will be notified when recording begins and can opt out.Voice data may be transcribed for further processing.Enhanced security measures are implemented for voice date.

You can request deletion of your voice recordings by contacting us [email protected]

How We Use Your Information

Your information enables us to:

Offer products and services, including website and AI featuresFulfill our obligations to youCustomize your experienceSuggest products or servicesProcess payments or refundsSend newsletters or updatesDeliver targeted advertisingRequest feedbackNotify you of updatesAdminister contests or giveawaysGenerate personalized profilesCompile anonymous statistical dataAssist law enforcementPrevent fraudAnalyze trendsTrain and improve AI systems

When We Collect Information

We collect information when you subscribe to a newsletter, fill out a form, make a purchase, interact with AI features, or engage with customer support.

How We Protect Visitor Information

Your personal information is stored behind secured networks and is accessible only by authorized personnel. All sensitive/credit information is encrypted via SSL. We implement security measures for all data, including encrypted storage, access controls, regular audits, and data anonymization for AI-processed data.

Data Sharing Commitment

We do not sell, trade, or transfer your personally identifiable information for marketing or promotional purposes. Information may be shared with trusted third parties (e.g., payment processors, email service providers, website hosts, CRM providers, AI technology providers, and cloud storage) solely for business operations and only under confidentiality agreements.

Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

AI Service Provider Limitations

Third-party AI providers may only process your data for specified purposes, must implement security measures, and cannot use your data to train their models outside of providing services to us without your explicit consent.

Cookies

We may use cookies for tracking purposes. You can modify your browser settings to manage cookies, but disabling cookies may affect some features or services.

Third Party Integrations

We use Google and Facebook advertising and analytics services, which may use cookies and other identifiers. You can opt out of Google Analytics and Facebook interest-based ads using their respective tools.

Grounds for Using and Processing Your Data

We process your data based on:

Legitimate business interestsPerformance of a contractYour consent (which can be withdrawn)Legal obligations

International Data

Our website is hosted in the United States. By using our site, you consent to the transfer, processing, and storage of your data in the U.S., which may have different privacy laws than your country of residence.

Data Retention

We retain personal data as long as necessary for business purposes or legal obligations, or until you request deletion. AI voice recordings are typically retained for no more than 90 days; transcripts may be kept for up to 12 months. Anonymized or aggregated data may be retained indefinitely.

Security of Your Information

We use recognized online secure payment systems and generally accepted security standards. No method is foolproof, and we cannot guarantee complete security. You are responsible for keeping your passwords confidential.

Sensitive Data

Do not submit sensitive data (e.g., social security numbers, health data) via public postings or email. If you do, you consent to our use, storage, and processing of this information in accordance with this Policy.

Special Note About AI Voice and Text Interactions

Our AI systems are designed to avoid collecting sensitive data. If such data is inadvertently collected, we will make reasonable efforts to delete it. You may request deletion of any interaction containing sensitive information by contacting [email protected]

SMS/Text Message Privacy

If you opt in to receive SMS/text messages, your information will not be shared with third parties except as necessary to deliver the service. You can opt out at any time by texting "STOP."

Your Rights

You have the right to:

Update or change your informationRequest confirmation of data held about youChange your consentRequest a copy or transfer of your dataRequest deletion of your data (with certain exceptions)Opt out of AI voice recording and request deletion of AI dataRequest human review of AI decisions

To exercise your rights, contact us at [email protected]

Emails and Communications

You may opt out of future emails by following the instructions in emails or contacting us at [email protected]

Marketing Communications

You may opt out of third-party marketing communications by contacting us at [email protected]

Processing

You may restrict or opt out of data processing, which may affect your ability to use our website or services.

Complaints

If you believe your data rights have been violated, you may file a complaint with us or with a regulatory authority.

California Privacy Rights

California residents may request information about data collected, request deletion, or opt out of data sales (which we do not do). Requests can be submitted to
[email protected]

COPPA (Children's Online Privacy Protection Act)

We do not market to children under 13 or knowingly collect their personal information.

Fair Information Practices

If a data breach occurs, we will notify affected users via email within 7 business days.

CAN-SPAM Act

We comply with all requirements of the CAN-SPAM Act, including honoring opt-out requests and including our physical address in all emails.

HIPAA Privacy Policy

If we receive protected health information (PHI), we comply with HIPAA and HITECH requirements, including not using or disclosing PHI except as permitted, maintaining secure storage, and limiting use to the minimum necessary.